BAI Banking Outlook Webinar

2023 banking and consumer trends

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Start the new year off with a strategic outlook on what’s ahead

RECORDED: January 19, 2023
TIME: 1:00 - 2:00 PM CT

In the past few years, we have seen a significant change in consumer behavior. For example, digital transformation has exploded. By 2024, 61% of consumers expect their banking business to be digital. To stay competitive financial institutions must rethink how they plan their client strategies to address evolving consumer needs. 

Join us to learn our findings on the latest consumer and banking trends that will impact 2023 and beyond. We will be sharing results from our annual BAI Banking Outlook survey. Gain the personal insight of executives from leading financial institutions and U.S. consumers about banking preferences and priorities. Understand key trends like alternative financing, regulatory changes, digital transformation, and the generational effect on how people live and choose to bank.

Get the answers to these questions and many more:

  • What are the top business challenges and investment priorities for bankers in 2023?
  • How are inflation and rising interest rates affecting consumer deposits for 2023?
  • What consumer attitudes about banking are shifting by generation?
  • Why does improving digital banking involve more humans?


Karl Dahlgren
Managing Director

Karl joined BAI in 2014 with more than 20 years of experience in the banking, payments and software industries. He leads the BAI Research business and product development for the enterprise. Karl previously ran BAI’s Learning & Development business. His background includes leadership roles with ABN AMRO North America and a technology start-up in the payments industry.

Mark Riddle
Director, Research and Content Delivery

Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.