2024 banking and consumer trends

Join us to learn the latest consumer and banking trends impacting 2024 and beyond. You'll hear results from our annual BAI Banking Outlook survey, which deep dives into the banking preferences and priorities of executives from leading financial institutions and U.S. consumers. We'll share the crucial trends impacting deposit growth, new client acquisition, digital transformation, and how preferences and banking attitudes vary across generations.

Get the answers to these questions and many more:

• What emerging trends are shaping 2024 and beyond?
• What are the top business challenges and investment priorities for bankers in 2024?
• How are inflation and rising interest rates affecting consumer deposits for 2024?
• What consumer attitudes about banking are shifting by generation?

PRESENTERS:

Isio Nelson
Managing Director, Research
BAI

Isio leads BAI’s Research Division as Managing Director, responsible for delivering syndicated and consortium based comparative benchmarking for U.S. Retail Banking providers. Prior to BAI, Isio has led multiple teams and business units at Equifax, IXI, Citi, Capital One, and a Startup Fintech provider where he consistently leveraged client needs and market demands to drive strong double-digit growth for his representative companies. Isio holds a Master of Business Administration from the Kellogg School of Management – Northwestern University.

Mark Riddle
Director, Research Intelligence Expert
BAI

Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.