5 Ways Bots Can Help

Deliver a Better
Customer Experience

BAI Webinar

Watch Now!

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Presented by:

RECORDED: December 11, 2019
TIME: 1:00 - 1:30 PM CT

Financial services companies are well-aware that delivering exceptional service and support is the key to staying competitive in today’s market. Balancing the increasing needs of customers, with the cost of personalized, immediate, and consistent support can be challenging. But with the right technology in place, companies of all sizes are delivering all of this with the power of AI-powered chatbots.

Join us for this complimentary BAI webinar to learn how financial service organizations are leveraging chatbots with AI and Natural Language Processing to set themselves apart and achieve fantastic results including:

  • Offering 24/7 self-service
  • Making current information readily available for customers
  • Delivering consistent, concise answers across channels
  • Supporting member services representatives behind the scenes


Karl Dahlgren
Managing Director

Karl joined BAI in 2014 with more than 20 years of experience in the banking, payments and software industries. He leads the BAI Research business and product development for the enterprise. Karl previously ran BAI’s Learning & Development business. His background includes leadership roles with ABN AMRO North America and a technology start-up in the payments industry.


Ryan Lester
Senior Director, Customer Experience Technologies
Bold360 by LogMeIn

Ryan Lester is the Senior Director of Customer Experience Technologies at LogMeIn. He and his team own the strategic development and implementation for the go to market plan for AI, Chatbot and Virtual Assistant products. He is passionate about making new technology easy and helping any size company unlock the potential of AI and bots. Prior to his current role, Ryan held various sales, marketing, and product positions at Intel Corporation, Cisco Systems, and Eaton Corporation.