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A.I., Coming Soon to a Bank Near You

RECORDING: March 22, 2017
TIME: 1:00 - 2:00 PM CT

Given the massive exposure A.I. has been getting in the media lately, you likely know that artificial intelligence (A.I.) holds major promise for the future of business – across all industries. What you might not know, however, is how A.I. is being implemented today to accomplish very practical objectives by leading global financial services organizations; such as to improve debt collection, enable customized, smart service menus, provide answers to complex foreign trade questions and more.

Join BAI for this complimentary webinar to gain actionable insights from award-winning, global innovation experts. Winners and finalists from the 2016 BAI Global Innovation Awards will walk you through their forays into A.I. and machine learning, delving into how they were able to achieve strategic initiatives and positively impact customer satisfaction.

Key Takeaways

  • Access global perspectives on the real-world application of A.I. and machine learning
  • See A.I. in action throughout all areas of the bank, including: in the contact center, online via self- service and to support employees dealing with foreign trade
  • Explore the benefits and limitations of utilizing A.I. to deliver new customer convenience and value
  • Understand how A.I. influences the use of related advanced technologies to introduce more sophisticated products and services

Your Presenters

David Almendros
Digital Innovation Manager
CaixaBank S.A.

David Almendros is the Digital Innovation Manager of CaixaBank, the biggest bank in Spain with more than 13M customers. His responsibility is to identify technology trends that might impact the financial sector and introduce them in CaixaBank. David is currently working in areas such as Artificial Intelligence, Natural Language Processing, Blockchain, IoT and Cloud analytics. One of his achievements has been to develop an assistant based on IBM Watson to help employees in the area of foreign trading. David joined CaixaBank in 2006, and since then he’s managed different areas in IT, such as social media, marketing or the fee office. David Almendros holds three bachelor degrees in Telecommunications, Computer Sciences and Electronics and a MBA from ESADE.

Sevda Diker Ceylan
Vice President, Innovation Committee

Sevda Diker Ceylan works as a Vice President of Innovation Committee in DenizBank under Digital Generation Banking business line. She manages innovation projects, introducing new initiatives and projects to provide an innovative culture throughout the bank. Her responsibilities also include building relationships with start-ups and fintechs, and establishing projects to support the Open Innovation ecosystem of the bank. She is passionate about the development of new innovative product ideas, project coordination with related units and establishment of innovative projects for digital banking products. She has also marketing experience, which Sevda leverages to understand customer needs and enhance the customer experience.

Adrian Ochałek
Main Collection Strategy Expert in the Strategy Optimization Team
Alior Bank S.A.

Adrian has a Master’s degree in Econometrics and Computer Science and over 4 years of experience in banking and debt collection. He possesses knowledge of logistic regression, scoring models and data mining. Adrian is responsible for calculating, validating and finally implementing debt collection models. In private, he’s a fan of fingerstyle guitar playing.

Adam Zyga
Specialist for Collection Processes and Analysis
Alior Bank S.A.

Adam is a graduate of the Warsaw School of Economics in Finance. He has been working at Alior Bank S.A. since 2015. His interests are focused on credit risk, debt collection and analysis.