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This complimentary, week-long series of dedicated content is focused on the key issues surrounding digital transformation impacting the digital-physical divide, talent, operations and data. Each morning, registrants will receive a dedicated Deep Dive email with new, exclusive content to view on demand.
Digital transformation may have been simple to define a decade ago, when new technologies came online at a manageable speed and objectives primarily centered on operational cost reductions. But in a world of ever-changing technological advances, digital transformation has become a broader umbrella than ever before.
The focus is on improving the overall customer experience and humanizing those digital experiences. Many financial institutions are also working on their branch-to-digital initiative, which has its own special requirements: a smart approach to “phygital,” the integration of the physical and digital worlds into a seamless customer experience.