Creating a strong customer experience in a rapidly changing delivery model is one of the top challenges that leaders are facing during the COVID-19 pandemic. How can you provide excellent service across all channels while keeping employees and customers safe?

Here's a recap of the content and actionable insights.

• Videos
  • Humanizing digital experiences
  • Addressing gaps in today’s digital experience
  • Maximizing customer experience during the rise in consumer lending
  • Behavioral changes in the new normal
  • Pandemic communication strategies
  • The effects of the pandemic on branch design

• Articles
  • A branding guru’s vision for the branch of the future
  • Lending strategies for engaging today’s re-inspired consumers
  • The ‘tipping point’ for digital advisory services
  • Pointing the way forward on PPP

• CX Solutions
• Revolutionizing customer engagement in COVID and beyond with personalized, proactive mobile feeds
• Grow revenue, deposits & profit solely through digital channels
• Now is the time for financial institutions to get consumer data right
• Delivering personalized advice + guidance for customers with SigFig Atlas

• Podcast: Using CX to stand out from the crowd

• White Papers
• Optimizing your member experience with AI
• Commercial Banking: Preparing for what comes next

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