BAI Deep Dive:

Customer experience evolves
in a COVID-19 world

This complimentary, week-long series of on demand content provides fresh insights on helping you meet your customers’ evolving needs and expectations.

Creating a strong customer experience in a rapidly changing delivery model is one of the top challenges that leaders are facing during the COVID-19 pandemic. How can you provide excellent service across all channels while keeping employees and customers safe?

Here's a recap of the content and actionable insights.

  • Videos
    • Humanizing digital experiences
    • Addressing gaps in today’s digital experience
    • Maximizing customer experience during the rise in consumer lending
    • Behavioral changes in the new normal
    • Pandemic communication strategies
    • The effects of the pandemic on branch design
  • Articles
    • A branding guru’s vision for the branch of the future
    • Lending strategies for engaging today’s re-inspired consumers
    • The ‘tipping point’ for digital advisory services
    • Pointing the way forward on PPP
  • CX Solutions
    • Revolutionizing customer engagement in COVID and beyond with personalized, proactive mobile feeds
    • Grow revenue, eeposits & profit solely through digital channels
    • Now is the time for financial institutions to get consumer data right
    • Delivering personalized advice + guidance for customers with SigFig Atlas
  • Podcast: Using CX to stand out from the crowd
  • White Papers
    • Optimizing your member experience with AI
    • Commercial Banking: Preparing for what comes next


Sponsored by:

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