BAI Webinar, Hype vs. Reality:

The State of
Digital Account Opening

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RECORDED: October 25, 2018
TIME: 1:00 - 2:00 PM CT

Heightened customer expectations have made “digital” a necessity in today’s financial services industry. Despite all the hype, research continues to reveal that banks, credit unions and other financial institutions still have a long way to go to satisfy the needs of customers who want to open new accounts via online and mobile banking. While abandonment of digital account opening is still a problem, new technologies and regulations are helping further automate and improve the speed of the application process.

Join us for this complimentary BAI webinar and hear from Stephen Greer, Senior Analyst at Celent, and OneSpan who will discuss how banks and FIs should approach key steps in the account opening process.

Key takeaways:

  • Research findings from Celent on mobile account opening priorities and challenges
  • Customer-centric approaches to KYC
  • Streamlining the disclosures and consent process
  • Mitigating fraud across mobile and online channels
  • Customer success stories and top requirements from your banking peers

Webinar registrants will receive a complimentary copy of the newly published Celent report, “Looking at Mobile Account Opening at US Banks”.


Stephen Greer
Senior Analyst
Celent, a division of Oliver Wyman

Stephen focuses on retail banking trends, with an emphasis on fintech startups, emerging technology, and digital transformation. He has worked with some of the largest banks in the US and globe to influence digital strategies and identify opportunities in the space. Prior to his current home in New York, Stephen was based out of Madrid, concentrating on issues related to banking across Europe.

Stephen’s recent consulting work includes: market entry strategy for a global financial services vendor, market opportunity assessment for large tier 1, and digital transformation strategic assessment for large tier 1 bank.

Stephen has been a frequent speaker at large conferences such as CARTES Paris, American Banker’s Retail Banking Conference, and Cumbre Financiera Panama, as well as at industry roundtables and vendor events. He has been quoted in publications such as Forbes, The San Francisco Chronicle, American Banker, Banking Exchange, and others.

Stephen earned his degree from the University of California Los Angeles. He speaks English and Spanish.

Rahim Kaba
Director of Global E-Signature Product Marketing

As Director of Global Product Marketing, Rahim is responsible for planning and growth strategies for the OneSpan Sign product portfolio. He leads the global product marketing team and is responsible for the company’s go-to-market, gathering customer & market insights and driving innovation in the core markets that OneSpan serves. An expert in the field of electronic signatures and e-vaulting solutions, Rahim has been a driving force in advancing the digital transactions marketplace.