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BAI Banking Strategies Executive Report: A Look Ahead to U.S. Retail Banking in 2017

Download this executive report to find out what lies ahead for U.S. Retail Banking in 2017.

Articles in this report include:

Personal, Personnel: Reinventing the Retail Branch in 2017
The new branch model must not only consider challenges for consumers, but also the critical area of workforce management.

AI + 24/7 = 2017
How best to meet round-the-clock customer expectations? Bring on the banker bots, and other artificial intelligence breakthroughs.

Alternative Payments Strike Paydirt
Emerging payment technologies will gain ground in 2017. Some represent competition and risk for banks. But others may help them get in on the action.

Financial Services Customers Demand More Personal Digital Experiences
Customer expectations are growing, budgets are shrinking and web experiences are slowing. How fast (and far) do banks need to push?

On the Banks of a New Year: From Wearable Payments to Scoping Mystery Shoppers in 2017
Experts say it’s time to ring out the old paper statements, and ring in the new possibilities in two-way video, for starters.