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Next-Level Banking: Insights from the BAI Global Banking Innovation Awards


Recorded: March 16, 2016

Each year the BAI Global Banking Innovation Awards showcases exciting, new ways financial services organizations are employing innovation to fulfill customer needs as well as increase share of wallet. Now in its sixth year, the Awards program continues to recognize excellence in innovation through demonstrated profitability, efficiency, and community impact as well as customer experience. Join us for the March 16 webinar as we sift through emerging trends in innovation and hear from 2015 Awards winners and finalists on how they are enhancing value through the release of groundbreaking customer-centric programs and services.

Key Takeaways

  • Tap into current trends influencing the global transformation of the financial services industry, and how organizations are responding to the challenge to take their products and services to the next level
  • Discover how Nusenda Credit Union was able to create Co-op Capital, a collaborative financial product that combines micro-lending and community sponsors, to widen access to capital for a niche population of their community
  • Increase sales by adapting lessons learned from the development and deployment of Bank Millennium’s Next-Gen Omnichannel Banking Platform, which humanized the digital banking experience and dramatically increased conversion rates

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Your Presenters

Robin Brule, Senior Vice President of Community Relations and Assistant to the President, Nusenda Credit Union

Robin Brule is a large-system service designer with a proven track record of mobilizing cross-sector partners to improve outcomes for New Mexicans. Currently, Robin serves as the Senior Vice President of Community Relations and Assistant to the President at Nusenda Credit Union. As Senior Vice President of Community Relations and Assistant to the President at Nusenda Credit Union she works collaboratively with a variety of stakeholders and diverse constituent groups to bolster and improve educational and economic opportunities for New Mexicans. In addition, Robin serves as an “executive on loan” from Nusenda to Mayor Richard J. Berry, City of Albuquerque, to help accelerate implementation and results in the areas of education, human services, economic and workforce development in her role as Chief Strategist for Albuquerque’s Living Cities Integration Initiative.

Ricardo Campos, Director of the Electronic Banking Department, Bank Millennium S.A.

Campos began his banking career in 1991 in the dealing room of Banco Commercial Portugues (BCP), where he remained throughout his tenure there. In 1994, he became the Commercial Director of Banco Commercial de Macao in China. He continued in that capacity for four years before becoming the Director of Private and Institutional Banking in 1998. In 2002, Mr. Campos was given the position of Marketing Director of the Prestige business line in Bank Millennium SA in Poland. From 2005 to-date, Mr. Campos holds the position of Director of the Electronic Banking Department of Bank Millennium S.A. Since 2014, he has also served as a member of the Supervisory Board of Polski Standard Płatności (Polish Payment Standard) - BLIK.