BAI Webinar

Humanizing the
Digital Experience

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DATE: November 6, 2018
TIME: 1:00 - 2:00 PM CT

BAI Beacon has teamed up with Jim Marous and Digital Banking Report on the release of a new report, Humanizing the Digital Experience in Banking. With such a huge emphasis by financial services organizations on digital transformation, coupled with consumers’ shift to self-service channels, it’s easy to forget the “human” aspect in the customer relationship.

Join us for this complimentary BAI webinar where you will hear new research that will illustrate ways that financial services organizations are using data, analytics and digital technology to humanize the customer experience in banking around the globe.

Key takeaways include:

  • In-depth insights into what consumers expect from their financial services organization related to digital technology and personalization
  • How organizations are responding to these needs
  • A gap analysis that will allow organizations to understand shortfalls related to the development and use of data, advanced analytics and digital technologies in humanizing the digital experience

Jim Marous
Owner & Publisher
Digital Banking Report

Named as one of the most influential people in banking and a top five financial services influencer to follow, Jim Marous is an internationally recognized industry futurist, co-publisher of The Financial Brand and the owner and publisher of the Digital Banking Report. As a sought-after speaker, author and recognized authority on disruption in the financial services industry, Marous has been featured by international press and has spoken to audiences worldwide.