BAI Webinar: Mobile & Digital App CX, How

Visual Engagement
Can Help You Win

and Retain Customers

Watch Now!

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Presented by:

RECORDED: April 15, 2020
TIME: 1:00 - 1:45 PM CT

According to findings in the BAI Banking Outlook: Trends in 2020, about one-half of customers under the age of 55 say they would switch financial institutions for a better banking app and digital platform capabilities.

Are your digital and mobile apps working hard enough to elevate you above the competition?

Join us for this complimentary BAI webinar to learn ways to improve your digital banking, digital lending, and digital investment management apps.

Key Takeaways:

  • Improve the CX of your existing iOS, Android, or browser-based apps
  • Provide better customer support for customers using your apps
  • Enable your bankers, financial advisors, and loan officers to deliver strategic value and "the human touch" through the app



Tom Martin
Chief Executive Officer

Tom Martin is a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world. Since that pivot, Glance has experienced multiple years of 70% YoY growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer, and competitive cyclist.