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The need has never been more urgent to ensure your mobile and digital apps are delivering the best customer experience possible.
Just having a digital app used to be enough. Now your app needs to stand out if you want to win and retain customers.
“Visual Engagement” is the next frontier in digital and mobile app CX. Add it to your app to give your bankers, loan officers, and financial advisors the ability to join your customer in the app, see their app screen, resolve questions and confusion, deliver proposals and prospectuses, and guide customers to complete digital transactions.
Tom Martin is a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world. Since that pivot, Glance has experienced multiple years of 70% YoY growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer, and competitive cyclist.