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Driving Human Interaction to Improve Customer Service and Operations

RECORDED:
June 20, 2016

Sponsored by:

With increased competition and a more empowered consumer, it’s not enough for banking organizations to compete on just product. Creating strong relationships and great customer experiences are needed to be successful. This BAI Webinar sponsored by Polycom will discuss the key steps financial services organizations can take in order to enable collaboration and drive value to the business by leveraging unified communication solutions to create efficiencies across customer-facing channels.

Join us as this complimentary BAI Webinar explores how your organization can:

  • Put the face back into finance by providing better service to your customers
  • Enhance ways to engage, develop, and train your employees
  • Improve business agility through collaboration and innovation  


Your Presenter











Ray McGroarty
Director, Industry Solutions and Market Development
Polycom EMEA

Ray McGroarty is Director, Industry Solutions and Market Development, for Polycom EMEA where he is responsible for ensuring that the benefits of Polycom's solutions and those of its strategic and service provider partners are well understood by all market stakeholders, particularly as they apply to the wide variety of enterprise applications available. McGroarty is also responsible for driving the global market requirements back into Polycom.

With more than 20 years in the UC&C industry, McGroarty has a deep understanding of the technology and the dynamics of the market. Previous roles have included positions in engineering development, engineering management, product management and marketing management.

Prior to Polycom, McGroarty was Design Group Leader at Motorola, responsible for desktop video applications. Previously, McGroarty held a number of positions within the industry with a focus on CAE, data communications and voice coding technologies.

McGroarty is based at Polycom’s offices in Slough and London in the UK and holds a B.Eng (Hons) from Dublin City University and an MBA with Distinction from Warwick Business School