The Convergence of Physical and Digital Channels
April 26, 2016
The ability to successfully integrate physical and digital channels is key for financial institutions looking to gain market share and competitive advantage. In doing so, they can provide a seamless, meaningful and personalized experience to customers across all relevant channels when it really counts – when consumers are making their purchasing decisions.
This BAI Webinar will share research on industry and consumer channel trends, by segment, as well as peer insights into what these mean for your strategy and your organization’s bottom line.
- Key Trends and Industry Insights on Channel Usage
- Insights into Aligning Physical and Digital Channels to Create a Better Customer Journey
- New Technologies Impacting This Journey
Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.
Judith A. Verb
Judith A. Verb, senior vice president and regional manager, leads the community banking and branch delivery for U.S. Bank in Arizona, Nevada and Sacramento.