BAI Webinar:

Stop Your Customers

From Cheating

on You

Watch Now!

All fields required.

Sponsored by:

RECORDED: January 24, 2019
TIME: 1:00 - 2:00 PM CT

In a recent consumer study by BAI Research, 40% of respondents stated they had two or more bank deposit relationships, while 42% had two or more bank loan relationships. So, what can you do to minimize loss of wallet share and engage clients better to generate greater loyalty, especially with the shift to digital banking? One way is to deliver a frictionless, digital customer experience. Online account opening, digital mortgages, loans and other customer interactions should offer a high level of convenience, simplicity and an intuitive user experience. Join us for this complimentary BAI webinar and gain insights into customer-centric digital transformation. In addition, get practical takeaways from a leading financial institution on how they have transformed customer interactions to deliver a better customer experience, while positively impacting their operations, security and compliance.

Key Takeaways:

  • Insight on where digital transformation can have the most impact
  • How to gain buy-in and adoption on transforming your customer interactions among internal and external stakeholders
  • KeyBank case study and insights into improving digital customer experience
PRESENTERS:
Eric Foust
VP, National ACH / EDI Operations Manager
KeyBank


Bob Meara
Senior Analyst, Banking Group
Celent