BAI Banking Outlook Webinar

What’s Next 
2019 Outlook

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RECORDED: November 14, 2018
TIME: 1:00 - 2:00 PM CT

Are your 2019 priorities aligned with your customers' expectations? BAI conducted separate surveys to consumers and leaders at financial services organizations to find out.

Join us for this complimentary BAI Webinar to gain actionable insights that will help you make smart business decisions in the year ahead.

Get the answers to these strategic questions and more:

  • What are financial services leaders’ top priorities for 2019?
  • Are financial services organizations keeping up with customers’ expectations and needs with digital capabilities?
  • What are the biggest gaps in customer experience?
  • How are fintechs impacting the financial services landscape?



Karl Dahlgren
Managing Director

Karl joined BAI in 2014 with more than 20 years of experience in the banking, payments and software industries. He leads the BAI Research line of business and product development for the enterprise. His background includes leadership roles with ABN AMRO North America and a technology start-up serving the financial payments industry.

Mark Riddle
Director, Research and Content Delivery

Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.

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