BAI Banking Outlook Webinar

Small Business Banking Priorities and Insights

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RECORDED: April 12, 2022
TIME: 1:00 - 2:00 PM CT

Do you know what your business banking customers are looking for in a financial services organization? BAI conducted a survey of business owners to find out.

Join us for this complimentary BAI webinar to gain actionable insights that will help you make smart business decisions in the year ahead.

Get the answers to these strategic questions and more:

  • What are the top reasons businesses might change financial services providers?
  • Are businesses satisfied and loyal to their primary financial services providers?
  • How are businesses shopping for new deposit and loan accounts?
  • What are businesses top customer experience priorities?


Mark Riddle
Director, Research and Content Delivery

Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.

Jason Mencias
Director, Research

Jason joined BAI in 2012 and has over 15 years of financial services experience in the areas of benchmarking, retail banking, marketing, and product management. He helps create actionable insights from BAI’s rich benchmarking and research data so that our clients make smarter decisions. Prior to joining BAI, Jason held analytics and management positions with Open Solutions, marketing technology firms, and various financial services companies.