Banking in 2018 - From the Customers' Perspective

RECORDING: November 14, 2017
TIME: 1:00 - 2:00 PM CT

Sometimes the best insight into what customers want from their financial services organization is to simply ask them. That is why BAI recently conducted a consumer research study with 2000 customer responses to answer the burning questions that keep bankers up at night.

Join us for a complimentary BAI Webinar to hear what these customers said and gain actionable insights that will help you make smart business decisions in the year ahead.

Insights will include:

  • Why customers would choose a new financial services organization and how you can use these insights to attract and retain customers
  • How trends in consumer banking behavior will impact financial services operations in the year ahead and what the best strategies are in the near future
  • What consumer attitudes are about savings/deposits as interest rates rise and what you can do to prepare your organization’s strategy for the rising rate environment
  • Where the biggest gaps in customer needs vs. bank performance are and how financial services organizations like yours can stand out from the pack

Your Presenter

Mark Riddle
Director, Research and Content Delivery

Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.

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