BAI Banking Outlook Webinar

Understanding the
digital experience

customers want

RECORDED: March 31, 2020
TIME: 1:00 - 2:00 PM CT

Do you know if your organization has the digital technologies your customers need in these uncertain times? Hear what consumers are saying about their digital banking preferences and how they feel their banks are meeting their needs in the latest BAI Banking Outlook research.

Join us for this complimentary webinar to gain the actionable insights you need to make smart decisions about how best to meet your customers’ needs as they turn to your digital solutions now more than ever.

Gain insights to answer the following questions:

  • Do bankers understand their customers’ digital needs?
  • What are the biggest pain points in digital banking today?
  • How much are banks investing in digital banking?
  • Will Open Banking and the gig economy transform digital banking in the US and if so, what is the outlook on when?

Mark Riddle
Director, Research and Content Delivery

Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.

Jason Mencias
Director, Research

Jason joined BAI in 2012 and has over 15 years of financial services experience in the areas of benchmarking, retail banking, marketing, and product management. He helps create actionable insights from BAI’s rich benchmarking and research data so that our clients make smarter decisions. Prior to joining BAI, Jason held analytics and management positions with Open Solutions, marketing technology firms, and various financial services companies.