BAI Banking Outlook

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BAI Webinar

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RECORDED: November 14, 2019
TIME: 1:00 - 2:00 PM CT

Are your 2020 business priorities aligned with your customers' expectations? BAI conducted separate surveys to consumers and leaders at financial services organizations to find out.

Join us for this complimentary BAI Webinar to gain actionable insights that will help you make smart business decisions in the year ahead.

Get the answers to these strategic questions and more:

  • What are financial services leaders’ top business challenges and priorities for 2020?
  • Are attitudes towards traditional banks shifting?
  • Does Gen Z have significantly different customer preferences?
  • How do financial service organizations’ Net Promoter Scores vary by generation?

Karl Dahlgren
Managing Director

Karl joined BAI in 2014 with more than 20 years of experience in the banking, payments and software industries. He leads the BAI Research business and product development for the enterprise. Karl previously ran BAI’s Learning & Development business. His background includes leadership roles with ABN AMRO North America and a technology start-up in the payments industry.

Jason Mencias
Director, Research

Jason joined BAI in 2012 and has over 15 years of financial services experience in the areas of benchmarking, retail banking, marketing, and product management. He helps create actionable insights from BAI’s rich benchmarking and research data so that our clients make smarter decisions. Prior to joining BAI, Jason held analytics and management positions with Open Solutions, marketing technology firms, and various financial services companies.