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BAI Deep Dive:

Addressing banking's top business challenges

March 1-3, 2022


This complimentary series of on-demand content provides financial services leaders with actionable insights.

A better digital customer experience. Loan growth. New customer acquisition.

Financial services leaders expect these will be their top business challenges in 2022. They’re the leading responses we received in a recent BAI Banking Outlook survey.

Chances are your financial services organization is focused on one, if not all three of these.

How to continue addressing these challenges is the focus of the upcoming BAI Deep Dive, a complimentary series of insights and research from financial services leaders and solutions providers.

Register and receive an email each morning, March 1-3, with fresh, on-demand content.

Tuesday, March 1
Panel discussion on new customer acquisition

  • Nikhil Lele, digital and customer growth principal, financial services, at EY
  • Len Blaifeder, first vice president, consumer banking, at Valley Bank
  • Karl Dahlgren, managing director of research at BAI
  • Holly Hughes, chief marketing officer at BAI

White paper: “Onboarding is the foundation of digital transformation” by Salesforce

Solutions demo: “Transforming customer experiences to be digital-first” by Glia


Wednesday, March 2
Podcast on digital customer experience improvements

  • Gaurav Bhatia, chief marketing and digital experience officer at PenFed Credit Union
  • Terry Badger, managing editor at BAI

White paper: “Leveling the playing field: Using tech to balance fraud prevention with frictionless digital experiences” by IDology

Solutions demo: “Redefining banking customer centricity through an integrated omnichannel experience” by Temenos


Thursday, March 3
Video discussion on loan growth

  • Patrick Smith, head of small business banking at Santander Bank
  • Terry Badger, managing editor at BAI

White paper: “Digital banking: Turning laggards into loyalists” by Concentrix

Solutions demo: “Unlock the full potential of CTV/OTT with attribution” by Vericast



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