BAI Special Report

Addressing today’s talent challenges in banking


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Every industry is facing talent challenges in today’s dynamic business environment, including financial services. Attracting, retaining and developing a workforce that can deliver on evolving customer needs is requiring new ways of thinking and different approaches.
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BAI recently spoke with three chief human resources officers at prominent U.S. banks to explore the current talent issues they’re facing in more detail and the innovative approaches their teams are taking to address those issues.

  • Nancy Pinckney, Fifth Third Bank, discusses employee engagement strategies, including promoting banking as a public service.
  • Susan LaMonica, Citizens, shares how her organization is creating a culture of inclusion and belonging.
  • Megan Burkhart, Comerica, provides insights on creating a successful work from home model.

Learn more about how these HR leaders are addressing today’s talent challenges in this BAI special report.

Nancy Pinckney
Chief Human Resources Officer
Fifth Third Bank



Susan LaMonica
Chief Human Resources Officer
Citizens



Megan Burkhart
Chief Human Resources Officer
Comerica