BAI Banking Outlook Webinar

Are you prepared
for 2022?

Watch now!

All fields required.

One thing is for certain in 2022—
change is the “new normal”.

RECORDED: December 7, 2021
TIME: 1:00 - 2:00 PM CT

With only 9% of financial services leaders describing their digital customer experience as “excellent”, tough work lies ahead.

BAI surveyed financial services leaders and consumers to discover the latest trends that will face the industry in 2022 and beyond. Join us to find out if your 2022 business priorities align with your customers’ expectations. Discover how attitudes and behaviors vary across generations.

Watch the webinar and get the answers to these questions and many more:

  • What digital capabilities do consumers want most?
  • What are consumer attitudes about banking shifting, by generation?
  • What key investments should financial service organizations be making to improve CX in 2022?
  • How are channel preferences shifting and what is the impact on the branch network?


Karl Dahlgren
Managing Director

Karl joined BAI in 2014 with more than 20 years of experience in the banking, payments and software industries. He leads the BAI Research business and product development for the enterprise. Karl previously ran BAI’s Learning & Development business. His background includes leadership roles with ABN AMRO North America and a technology start-up in the payments industry.

Mark Riddle
Director, Research and Content Delivery

Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.