BAI Banking Outlook

2022 Business Banking Insights


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As businesses of all sizes continue to work through the challenges, shifts and opportunities brought on by the COVID-19 pandemic, we wanted to understand: how are they feeling about the state of their finances heading into 2022, and how does that affect their relationships, loyalty, and ultimately, the business they’re doing with their financial providers?

Get the answers to these strategic questions and more:

  • What are the top reasons businesses might change financial services providers?
  • Are businesses satisfied and loyal to their primary financial services providers?
  • How are businesses shopping for new deposit and loan accounts?
  • What are businesses' top customer experience priorities?

Download the report to learn more.