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Compliance policies, procedures, and dedicated staff are critical components of risk management, but are they enough to effectively manage risk at your bank or credit union?
This webinar will provide practical steps to help employees at all levels of the organization acquire the knowledge, skills, and motivation they need to contribute to a corporate culture that fosters compliance best practices. Please join us for 60 minutes, including a Q&A session.
BAI’s Ideas into Action webinar series has one objective: equip managers with the information and resources they need to capitalize on emerging industry trends. Each 60-minute session covers: What’s happening, what it means for you, and Actions you can take. The webinar series reflects BAI’s mission to give financial services leaders the confidence to make smart business decisions, every day.
Beyond the Arc
Steven is a strategic advisor with over twenty years of experience working with technology, fintech, and financial services companies. His expertise focuses on developing data-driven strategies to strengthen customer experience, marketing and operations.
Steven is a popular industry analyst, writer, and speaker in financial services and fintech. His insights have appeared in BAI Banking Strategies, American Banker, Financial Brand, and other industry publications. He has presented on customer experience, fintech, and digital trends at BAI events, Finovate, American Banker’s Financial Services Marketing Forum, CRM Evolution, Financial Brand Forum, and more. As the CEO of customer experience agency Beyond the Arc, his clients include banks, fintech companies, and banking associations. Steven earned his BA and MBA from the University of California, Berkeley.