High inflation has made it hard for consumers to afford many things, including their mortgage. Today, homeowners seeking mortgage assistance might run into foreclosure issues and a host of delays, but the Consumer Financial Protection Bureau (CFPB) is trying to help them find alternatives by having mortgage providers offer comprehensive borrower resources.

Earlier this year, the CFPB proposed a rule that, if approved, would make it easier for homeowners to get mortgage assistance. Businesses that offer and service mortgages need to be aware of the changes the CFPB is proposing and how they will affect employee training and more if passed. The rule also provides an opportunity to improve the customer experience by implementing the changes in ways that better serve borrowers.

In this webinar, we’ll cover specifically what the CFPB is proposing and how it will affect mortgage providers. This includes stopping dual tracking and limiting fees, streamlining paperwork to reduce delays to consumers in finding assistance, improving borrower-servicer communication channels, and providing crucial information that is easy for borrowers to understand. We’ll also cover how organizations should adjust training programs, including new methods of customer engagement, checklists mortgage providers should have in place to ensure they’re providing the best service possible, and more!

Key discussion topics include:

• CFPB proposal overview
• New requirements for mortgage providers
• Adjusting employee training programs to meet the new requirements
• Opportunities to help customers and improve their experience

PRESENTER:

Steven Ramirez
CEO
Beyond the Arc

Steven Ramirez is the CEO of Beyond the Arc. He is a strategic advisor with over twenty years of experience working with technology, fintech, and financial services companies.

Steven is a popular industry analyst, writer, and speaker in financial services and fintech. His insights have appeared in BAI Banking Strategies, American Banker, Financial Brand, and other industry publications. Steven earned his BA and MBA from the University of California, Berkeley.