BAI Featured Innovation

Closing the expectation gap: Meeting small business owners where they want to be met

Download now!

All fields required.

Sponsored by:


Is your financial institution meeting the demands of commercial customers? Business owners expect faster, more convenient access to services across channels, yet many community FIs aren’t stepping up. Mantl calls this the expectation gap. This white paper offers three data-driven insights into how consumer preferences are driving this new demand and recommendations for meeting customers where they want to be met.