Faster and easier payments are a key driver of retail banking’s rapid transition to digital. The same efficient experience, however, is not yet widely available for businesses.

Layne Kight from Deluxe joins us to share ideas on how banks and credit unions can create a better payments experience for their business customers.

A few takeaways from the conversation:

• The case for banking institutions developing a more digitalized payments structure is straightforward – that’s what business customers want.
• Banks often overlook easy wins because they’re focusing too much on the long-term big picture.
• Leveraging successes on the retail banking side can be helpful as financial institutions seek to better serve their business customers.