BAI Webinar

Preparing for the
wave of delinquencies
and defaults

Data and operational strategies
to reach your customers

RECORDED: February 24, 2021
TIME: 12:00 - 12:30 PM CT

With more rounds of PPP and a dynamic economic environment expected in 2021, financial services organizations are keeping a close eye on their loan portfolios, associated risks and customer communication strategies. Unique behavioral intelligence on consumer phone numbers and emails allows organizations to optimize outreach attempts, improve RPC rates, and enhance customer experience all while meeting regulatory requirements. Plan your data strategy now to increase success for each contact attempt.

Join us for this discussion to understand data and operational strategies that are yielding significant gains.

Key takeaways:

  • Optimized strategies to increase initial outreach success rate
  • Channel intelligence on phone, email, and device data for coordinated contact attempts across channels
  • Authoritative phone insights on the number a consumer uses most
  • Insights on the times and days when each individual consumer is most likely to answer
  • Strategies for mitigating inaccurate call blocking or spam-mislabeling

Todd Meeks

Todd Meeks
Director of Risk Solutions Product Management
Neustar, Inc.

Todd Meeks is a Director of Risk Product Management specializing in solutions to improve how companies interact in with consumers with a focus on 1st and 3rd party collections. Todd recently joined Neustar after spending nine years at CitiGroup as a Senior Vice President of Global Channel Strategies where he solved complex communication problems around outbound dialing, TCPA, and multi-channel communications. Before CitiGroup Todd served in leadership roles at Fifth Third Bank and Broadwing Communications, and he started his career at Cincinnati Bell. Todd has a Bachelor of Science in Computer Information Systems from Devry University.


Wendy Weinhardt
Principal Solutions Engineer
Neustar, Inc.

Wendy Weinhardt is a Principal Solutions Engineer, and a new addition to the Neustar team. She comes to Neustar after 20+ years of experience at Capital One in various aspects of the financial services industry — including customer acquisitions, digital messaging, and consumer debt. For the past 5 years, Wendy had been an Agency Manager focusing on both 1st and 3rd party post charge-off debt collections, working to launch industry leading digital strategies. Wendy has a Bachelor of Science in Psychology with a minor in Business from Virginia Commonwealth University.


Adam Russell
Vice President, Financial Services & Healthcare
Neustar, Inc.

Adam Russell is currently Vice President – Financial Services & Healthcare at Neustar where he is applying his 20+ years of experience to drive industry and product development growth of its Identity and Risk solutions. Prior to joining Neustar, Adam was Senior Vice President at SunTrust Bank where he led the Credit Card Originations, Marketing Operations, and Product Development functions. He was previously the Vice President of Strategic Accounts at Experian Information Solutions where he was responsible for growing the enterprise relationship with leading financial services companies. Prior to this, Adam worked at Capital One for 13 years in a variety of Marketing, Analytics and Operations roles, from its spinoff from Signet Bank to Fortune 200 company and top five credit card issuer.

Holly HUghes

Holly Hughes
Chief Marketing Officer

Holly Hughes is responsible for leading BAI’s strategic marketing planning and execution for the BAI brand, lines of business and membership. Holly joined BAI in 2014 with over 20 years of marketing experience in multiple industries, helping organizations build their brand and achieve financial success. She has proven success in building brands, driving revenue, leading advertising, guiding social media, managing public relations and creating integrated communication programs.

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