DATE: September 3, 2025
TIME: 10:00 - 11:00 AM CT

Small business lending presents a difficult profitability puzzle for many financial institutions, with smaller loan requests often demanding the same time and underwriting resources as large corporate credits. Overcoming these structural hurdles is crucial, not only for capturing future commercial relationships and long-term deposits, but also for fulfilling your role as a vital growth engine for the local businesses that form the fabric of your community.

Join industry leaders from Moody’s and First Bank New Jersey as they unveil the secrets to transforming the lending experience for small business borrowers. Discover how customer-centric innovation, advanced automation, and digital transformation can help your organization stand out in a crowded market. Learn actionable strategies to increase loan volume, improve efficiency, and meet evolving borrower expectations.

Key takeaways:

• Customer-Centric Innovation Drives Growth: Learn how aligning technology investments with customer expectations can enhance the borrower journey, resulting in higher loan application volume and improved customer satisfaction.
• Balancing Digital Speed with Human Relationships: Explore how to differentiate your organization from fintechs and competitors by combining the efficiency of automation with the trust of personalized, high-touch service.
• Leveraging AI and Automation for Competitive Advantage: Discover how AI-powered decision loops and intuitive digital tools can streamline lending workflows, reduce friction, and accelerate decision-making while maintaining credit quality.

PRESENTERS:

Adam Kenney
Senior Director, Product Management
Moody's

Michael Smith
Director of Business Banking
First Bank New Jersey