Different forms of AI have been around for many years in the financial services industry, but the landscape is rapidly changing with generative AI technology.

Learn about the latest trends, real-world examples and helpful tools in this series of thought leadership content. Sign up to view the following content:

AI Strategy and Big Picture Thinking

End-to-end AI: Strategy, design and delivery (video) featuring insights from:

• Saima Shafiq, Head of Applied AI Transformation at PNC
• Anuj Shah, Head of Intelligent Automation at PNC
• Moderated by Holly Hughes, CMO at BAI

AI means change in the bank, but where may surprise you (podcast):

• Guest: Greg Kanevski, Head of Global Banking at ServiceNow
• Host: Rachel Koning Beals, Senior Editor at BAI

Putting AI, automation and data to work (whitepaper)

• Information on how to make service teams more productive by scaling service and boosting customer satisfaction with the power of automation and AI with insights from Salesforce.

AI Implementation Considerations

A Q&A on AI’s uncharted risk and policy considerations (video) featuring:

• Sylwia Czajkowska, Associate Director, ORM/ERM at RMA
• Chris Boersma, CRCM, CISA, CAMS, CC, Manager – Compliance at BAI

Defend against AI-generated fraud with advanced identity verification (whitepaper)

• Discover how with a layered approach to identity verification, financial institutions can utilize AI's power while evaluating potentially risky behavior from IDology.

AI Data Integrity, Tools and a Look Towards the Future

AI in practice: Building on data integrity to implement the proper tools (video) featuring:

• Michael Ruttledge, Chief Information Officer at Citizens Bank
• Bal Shukla, Head of Business Transformation for U.S., Financial Services at Infosys
• Moderated by Holly Hughes, CMO at BAI

AI helps banks of all sizes think bigger (podcast):

• Guest: Lee Wetherington, Senior Director of Corporate Strategy at Jack Henry
• Host: Rachel Koning Beals, Senior Editor at BAI

The future of banking with trusted generative AI (whitepaper)

• Information on how generative AI is set to transform the banking industry — and acting now to put this tool in place lets banks start small, iterate, and quickly benefit from AI-driven efficiencies from Salesforce.