BAI Webinar

Digital onboarding: Prioritizing customer needs

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All fields required.

DATE: February 16, 2022
TIME: 1:00 - 1:45 PM CT

The digital landscape continues to evolve and change the customer experience. And customers are looking for a simplified process across digital, branch and call center channels.

Join us for a discussion led by NCR Terafina’s Kranthi Palreddy Syphax with Joann Marsili, SVP, Chief Marketing Officer of Fidelity Bank (Dunmore, PA) and Crystal Radwanski, FVP, Digital Solutions & Innovations Manager of First Federal Bank (Port Angeles, WA) to learn about approaches to digital innovation, onboarding, and prioritizing customer needs.

This webinar is specifically designed for innovative financial institutions above $1 billion in assets.

Key takeaways:

  • The importance of incorporating a broad spectrum of offerings to deepen customer touch points and relationships
  • The benefits of an integrated onboarding and sales platform
  • How should financial institutions think about working with innovative fintech partners


Joann Marsili
SVP, Chief Marketing Officer
Fidelity Bank

Crystal Radwanski
FVP, Digital Solutions & Innovations Manager
First Federal Bank


Kranthi Palreddy Syphax
Director of Marketing and Business Development
NCR Terafina

Presented by: