BAI Webinar

Empower frontline
employees with a centralized
knowledge base

 

Presented by:

LogMeIn.png
RECORDED: June 2, 2020
TIME: 1:00 - 2:00 PM CT

As COVID-19 changes many aspects of day-to-day life across the world, it will most certainly impact how consumers interact with their banking branches now and in the future - banks and credit unions will need to sync their physical and digital branches into one cohesive experience. Customers are still looking for that personalized, one-on-one connection, but they’re also looking for fast, consistent and accurate answers to their questions, no matter who they talk to. When frontline employees and contact center agents are equipped with an AI-powered, centralized knowledge base, they’re empowered to work remotely and can spend less time digging for the right information, and more time focusing on customers.

Learn more about how an AI-powered knowledge base can enable a consistent customer experience across physical and digital branches for your bank or credit union.

Key Takeaways:

  • Utilizing live chat to empower a remote workforce and engage customers.
  • Using data-driven insights to understand customers' needs.
  • Increasing agent effectiveness, efficiency, knowledge and retention.
  • Decreasing handle times and better routing of calls.
  • Driving message consistency across agents.
  • Real life tips to give banks and credit unions a competitive advantage in today's digital world.
PRESENTER:

Ben Nevas
Senior Product Specialist
Bold360 by LogMeIn

Ben is a Sr. Product Specialist for Bold360 by LogMeIn, and has worked with financial services, banking and credit union customers to leverage AI and self-service to build better digital experiences for over 4 years. Before moving into technology, he was a chef and a teacher, and taught vocational culinary arts to at-risk middle and high school students. Ben is passionate about helping banks and credit unions better serve their customers, members and communities.