Banks are accelerating efforts to offer a variety of digital interaction channels for their customers. Yet customers are looking for human connections and deeper relationships. Can these shifts co-exist?

Join us for this live product demonstration webinar to learn how Genesys technology empowers human connections.

Key takeaways:

• What is driving the appetite for digital channels
• Where digital tools can empower customers and employees
• How to deliver personalization and seamless experiences

PRESENTERS:

Gordon Sexton
Global Design Lead, Financial Services Vertical
Genesys

Gordon Sexton is the Global Design Lead for the Genesys Financial Services Vertical. With over 20 years of experience in CX design, Gordon helps industry leaders leverage artificial intelligence resources and omni-channel capabilities to orchestrate customer journeys and achieve business objectives.

Scott Lemerond
Senior Solution Consultant
Genesys

Scott Lemerond, Senior Solution Consultant for Genesys, works with organizations to understand strategic business goals and help them leverage digital and artificial intelligence solutions to ensure the entire customer experience lifecycle is positive.