BAI Banking Strategies Executive Report

People-centric

compliance:

Trust, treatment and training

Even with all of the technological advances in recent years, compliance in the financial services industry is still, at its core, all about the people. This month’s BAI Executive Report on compliance centers on them -- more specifically, their training, trust and treatment.
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Articles in this report include:

Changing the thinking on compliance training
A view from the front lines with BAI’s Ed Marcheselli.

Forging stronger bonds between marketing and compliance
One side isn’t reckless about risk, and the other knows more words than "no."

More rules, higher stakes add weight to compliance’s shoulders
Bankers say the tipping point between customer digital self-service and human channels is tough to determine.