When branches reopen, what will the interiors look like? How will workers interact with each other and with customers? And when will customers return?
Get insights in the latest BAI Executive Report.
That personal touch, but at a bit of a distance
Banks that embrace technology and in-branch safety can stay close to customers in the age of COVID-19.
Digital banking answers COVID-19 call at smaller organizations
Four executives share how their institutions are thriving even with the lobby doors closed.
Achieving CX success in turbulent times
Four steps to build a seamless, digital-first approach across channels that works for customers and employees.
Using analytics to drive branch channel evolution and realignment
Let these questions guide your bank during the COVID-19 crisis and for the longer term.
Six ways to boost team morale as banks reopen their doors
Safety, communication and trust are key as employees return to their desks amid the COVID-19 health crisis.
A banker’s view of doing the job from home
While more family time and daily walks are a plus, work time is still work time.
How COVID-19 is transforming ATM strategies
A hybrid approach to distribution channels can be a solution as the pandemic speeds up the pace of branch closures.