Building on mobile banking’s success

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One of banking’s clearest trends is the growing adoption of the mobile channel across all age groups—a trend that started more than a decade ago but accelerated during the pandemic.

In this month’s Executive Report, we explore the current state of mobile banking—including the quest to improve satisfaction in the day-to-day user experience along with the need to protect that experience from the strategies being developed by fraudsters.

Articles in this report include:

Mobile matters when it comes to choosing a bank
Regardless of an institution’s size, existing and would-be customers are focused on the features and functionality of its mobile app.

Finding that balance between fast and friction
Security experts weigh in on how banking institutions can keep customers safer without bogging down their mobile user experience.

Financial inclusion in the palm of your hand
Yabx Technologies, a Netherlands-based fintech upstart, is matching mobile phones and alternative data to expand lending services in the developing world.

Building loyalty via the mobile connection
Across all age groups, users’ comfort level with mobile banking has increased dramatically, with apps taking precedence over desktop or in-person options.

Five strategies for driving profit in digital banking
Financial institutions of all sizes need to treat digital banking as a necessary cost of doing business, but it doesn’t have to be a drain on the bottom line.