Articles in this report include:

Are traditional analytics leading financial institutions astray?
Adding to your existing set of metrics can provide a more detailed picture of your place in the competitive landscape.

Everyday insights fall short in exceptional times
Different data and benchmarking can fill gaps in the standard metrics and help banks and credit unions navigate COVID's economic uncertainties.

Virtual training is a cause for hope amid crisis
Challenges still abound, but banking industry workers may emerge from the pandemic better educated than before.

Fraudsters are riding on COVID’s coattails
AI tools, better training and clear communication can stymie scammers intent on taking advantage of the pandemic’s disruptions.

What’s your plan for battling synthetic fraud?
Focused analytics can play a central role in fighting this sophisticated criminal activity involving fake customer identities.

Signed, sealed, delivered ... to the right customers
Highly targeted, data-driven mailings can get your marketing messages to the most likely prospects.