Delivering what small-business banking demands

These topics and more matter as banks and credit unions look to attract and retain the 33 million small and medium-sized businesses (SMBs), more than 99% of total U.S. businesses, according to the National Business Association.

Articles in this report include:

The delicate dance of high-touch advice and self-service ease that SMBs rely on
Two thought leaders share insight into what proprietors want from their banks. The wish list may seem contradictory but reveals how flexibility and responsiveness are valued in these relationships.

Attracting small-business clients with payments features
The payments gap between larger and smaller FIs narrows as technology becomes accessible. Fintech partnerships also drive competitiveness and speed to market.

Weighing the pros and cons as attention on cannabis banking grows
As more states legalize production and sales, business creation is blossoming. Will risk and revenue opportunities continue to shift so that more banks choose to support cannabis-related businesses?

Recapture your SMB growth by thinking like a fintech and delivering like a bank
Satisfaction isn’t based on speed alone. Businesses actively seek trustworthy financial partners that understand their unique challenges.

Small-business lending’s big opportunity for banks
Emerging technology and customer-engagement tools can profitably change SMB loan economics without sacrificing service.

SMB digital account opening is the next competitive frontier
Businesses value local connections and bespoke advice from traditional financial institutions, but busy proprietors really want easy, scalable onboarding.

Download and share this issue as you and your teams explore how to attract and retain SMBs across your channels.