BAI Executive Report

Harnessing the power of AI in banking



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Artificial intelligence (AI) already influences many lines of business across financial services. At a minimum, banking leadership every day asks thoughtful questions about how generative AI, machine learning and other automation might create operational efficiencies, anticipate customer needs and free up staff to engage more readily with stakeholders.
As the experts in the November BAI Executive Report: Harnessing the power of AI in banking emphasize, careful adoption around AI persists. And yet, few institutions can afford to ignore this revolutionary technology shift entirely. That’s why our range of topics is so comprehensive.

Articles in this report include:

Can AI give financial advice?
Our Q&A explores how banks and credit unions can leverage this technology for financial wellness while avoiding one-size-fits-all solutions that disappoint customers.

Boost DEI effectiveness with help from AI
Artificial intelligence can reduce unconscious bias to promote equity among banking staff and customers. But AI can be as fallible as the people who feed it.

As small businesses warm to AI, banks must deliver
A U.S. Bank survey shows SMBs are likely to expand their cautious investment in artificial intelligence for cash flow, financial management and more.

AI’s game-changing impact on lending efficiency
Access precise credit data faster and free up time and budget from manual, repetitive tasks.

Future-proofing smaller banks: The essential role of AI in fraud prevention
Fortifying limited resources against security threats is a strategic imperative.

Chatting with your core: Unlocking banking data through generative AI
Conversational artificial intelligence helps all departments get a jump on opportunities and reduce risks.

Maximizing digital-banking growth with AI
Leverage competitive win-back and cross-selling strategies with predictive artificial intelligence modeling.

AI transforms contact centers by detecting the needs of callers and agents
Think of artificial intelligence as a valued partner engaged before, during and after customer interactions.


Download this resource to help you and your colleagues understand and improve AI adoption inside the bank and credit union.