BAI Executive Report

Innovations in
Lending Services



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Lending is a primary revenue driver for retail financial institutions. It’s of little surprise then that as banks and credit unions innovate with digital capabilities, lending operations have been given priority. That includes automation across origination and servicing, marketing and communications, credit decisioning and data use, down to e-signatures and document management.

For sure, the interest-rate climate, deposit health, regulatory changes and other market dynamics influence lending. But it’s the enterprise strategies for unlocking smarter processes, finding consumers where they transact, and safely speeding up access to financing that populate the April BAI Executive Report: Innovations in Lending Services.


Articles in this report include:

On-the-road RV loans and Zoom notaries: Digital lending is smart and scalable
Today's borrowers want ease and a slicker interface, sure. But modernizing lender fulfillment can be a digital win for the back, middle and front office.

Many homebuyers feel shut out of the market. How can banks help?
Interest rates aren't coming down fast enough to appease buyers and sellers are digging in. Here's how mortgage lenders can help inexperienced borrowers navigate a tricky spring real estate market.

Bank loans can fill medical insurance gaps -- and everyone feels better
Our loan portfolio skyrocketed, our hospital partner restored its cash flow, and patients avoided the sting of double-digit credit card interest, says one lending officer.

How interaction platforms and customer personalization help banks land more loan revenue
Lower application abandonment rates and boost conversions with a digital-first, data-driven mindset.

Create seamless digital loan experiences with advanced verification tech
Flexible, end-to-end verification solutions help lenders keep pace with innovation and onboard borrowers quickly.



Download this valuable resource to help you and your team strategize in an evolving lending market.