BAI Banking Strategies Executive Report

Making a bigger impact in 2021

Have you ever been more ready for one year to end and a new one to begin? We're right there with you.

With 2021 around the corner, we take a look at addressing the changes in the financial services industry and getting ahead of the new ones.

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Articles in this report include:

Trust and loyalty in financial services are shifting
Rebuilding strong ties to your customers belongs at the top of your 2021 to-do list.

Banking digitalization: From ‘How’s it coming?’ to ‘How fast can we get there?’
A survey of banks and credit unions reveals opportunities for stepping up to the plate in 2021.

What matters most to each generation of banking customers
BAI’s 2021 Outlook report asked consumers in each generation about their top priorities.

3 top priorities for DEI gains in 2021
BAI’s commitment to diversity, equity and inclusion focuses on ways to make tangible progress in the coming year.

What hasn’t changed in 2020? Paying by cash
Research into consumer payment preferences pre- and mid-pandemic reveals cash is still vital for most people.

Going with the flow
Will the unpredictable year we’ve had finally convince bank executives to prioritize optimized cash management?