BAI Executive Report
Small businesses: Capturing more of this valuable segment
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Banks and credit unions tell the BAI Research team that small and medium-sized businesses (SMBs) remain a primary revenue target because of loyalty and longevity.
At the same time, research shows that Net Promoter Scores (NPS) run significantly higher from SMB clients than from other consumers — testament that this market not only brings potential growth to your enterprise but isn’t shy about telling others why they bank with you.
Articles in this report include:
Small businesses bank on a branch to bolster their operations
Trust, convenience and proximity are critical considerations.
The value of SMBs by the numbers
BAI Research shares select intel revealing how small business proprietors want to bank and how financial institutions can meet those needs.
This fix for Mechanics Bank helped quadruple its SMB portfolio in three years
When small businesses need a loan, processing time is precious. And so are relationships.
6 targets for your path toward smarter SMB account opening
Businesses save time and banks cut costs, yet relationship managers still play a big role.
Treat your small business borrowers to the same efficiencies as consumers
SMBs aren’t shy about tapping neobanks for convenience. But the strength of relationships is what can set traditional banks and credit unions apart.
In SMB banking, it’s time for a fortified fight against fraud and anti-money laundering
Abandon those silos: There are strategy and regulatory benefits to an integrated FRAML defense.