As banking becomes more digital, driven in no small measure by COVID-19, it’s revealing stubborn inefficiencies in the back office, from outdated technology to antiquated processes.
In this month’s Executive Report, BAI takes a look at how back-office upgrades help position banks and credit unions for success in an increasingly digital world.
Process upgrades take on new urgency
'Operational efficiency,' once code language for cost-cutting, has a more high-tech focus as banks seek end-to-end digital solutions.
Why banks need stronger digital foundations
Financial services organizations that aspire to transform must first gain control of their data technology.
Getting better results behind the walls
A banker-turned-consultant offers his insights on digitally transforming the operational side of financial services.
Moving the back office to the front seat
Consumer-facing digitalization efforts steal the spotlight, but momentum is growing for operational-side automation.