Where does digital transformation go from here?

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Many organizations made great advances in their digital transformation during the pandemic, but work in this area never ends. Banks and credit unions are now focused on setting the right strategy and pace to continue to evolve and enhance the digital customer experience.

This month’s BAI Executive Report offers relevant insights for financial services organizations regardless of where they are in their digital journey.

Articles in this report include:

Embedded finance could be a game changer
Regions Bank is among the traditional institutions moving with purpose to integrate data and payments with outside service providers.

Where do banks fit into the metaverse?
Some early movers are tiptoeing in and poking around in a virtual realm that has been pegged as a $1 trillion opportunity for financial services providers.

Transformation centered on the customer
Focusing on the interactions that matter is the best way for banking institutions to achieve lasting benefits when doing a digital makeover.

Synthetic identity fraud heats up
Countering this complex challenge involves smart technologies and solutions capable of adapting and advancing as new fraud threats emerge.

Making connections via connected TV
As more Americans cut the cord to traditional cable, financial institutions should think outside the broadcast box to reach customers and prospects.

The power of payment networks
Banks are now at a pivotal point for incorporating digital payments to save time, strengthen the payee experience and reduce overall costs.