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The ongoing sophistication of digital banking technology in conjunction with evolving consumer preferences and behaviors has accelerated the uptake of digital banking services, with more consumers than ever choosing to open accounts at fintechs as opposed to traditional banks and credit unions. To understand their place in this wave, financial institutions need key performance indicators and metrics to gauge their progress, effectiveness and efficiency.
The research is compiled from self-reported data collected from financial institutions with an average asset size of $4.6 billion. This annual exclusive report for banks and credit unions gives executives: