BAI Featured Innovation

2024 digital banking performance metrics


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The ongoing sophistication of digital banking technology in conjunction with evolving consumer preferences and behaviors has accelerated the uptake of digital banking services, with more consumers than ever choosing to open accounts at fintechs as opposed to traditional banks and credit unions. To understand their place in this wave, financial institutions need key performance indicators and metrics to gauge their progress, effectiveness and efficiency.

The research is compiled from self-reported data collected from financial institutions with an average asset size of $4.6 billion. This annual exclusive report for banks and credit unions gives executives:

  • The intelligence they need to measure and manage their digital investments, channels, and operations.
  • Year-over-year benchmark comparison of digital investment and digital banking metrics.
  • What defines high-performing financial institutions and what distinguishes them from the competition.
  • The major digital shifts impacting the industry.


Equip your institution with the knowledge to navigate the digital future confidently by downloading the Cornerstone Advisors, in collaboration with Alkami, 2024 digital banking performance metrics report today.

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