BAI Featured Innovation

Retaining banking customers during technology upgrades

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As financial institutions (FIs) continue to expand and improve user capabilities within their digital properties, upgrades, modifications, and even conversions to their customer-facing technology stacks are a certainty. The road through innovation can feel long and bumpy, but it shouldn’t adversely affect an institution’s digital users.

This white paper shows why FIs need to proactively anticipate customer and member support in their broader technology planning and how having the right Digital Customer Service tools in place to assist them, before changes happen, will smooth out friction points for an easier transition.

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