First Annual International

Branch Banking
Employee Survey

BAI Featured Innovation

Sponsored by:


The Reflexis International Branch Banking Employee Survey revealed that banks are still facing challenges born out of the rise of digital banking, namely bank branch scheduling and activity management, and that they’re seeking more modern tools to streamline the process.

The survey, which polled 839 branch employees across eight countries, including the U.S., Canada, UK, France, Germany, Spain, Poland and Italy, sought to understand the hurdles facing branches, including scheduling processes and tools, customer appointment setting and activity management.