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In the current era of branch transformation, the stakes remain high for an engaged frontline staff to provide outstanding customer experiences. This executive summary examines the primary drivers of successful transformation, starting with how face-to-face interactions matter. The staff makes the difference, whether that means hiring and equipping the right talent, or empowering them as brand ambassadors.
For key insights into how advanced analytics plays a critical role in helping banks optimize scheduling and forecast consumer demand, download this executive summary today.