BAI Featured Innovation

Modern Consumer
Banking Report

The Evolution of Omnichannel Banking

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JRNI’s third annual Modern Consumer Banking Report analyzes the key trends in omnichannel banking based on the behavior of 2,000 U.S. and U.K. consumers. The research indicates that customers want to schedule appointments with their banks, attend in-branch events, and see improvements related to wait times, staff knowledge, and convenience. Learn about what today’s consumers demand and expect from their banks.