BAI Featured Innovation: Improving

operational
excellence

and customer experience in retail banking

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To truly realize a digital transformation that drives operational excellence and removes friction for their customers, banks must make changes in the front office and the middle office and ultimately, all the way to the back office. It is not easy to do and requires a shift in the inherent industry business model. Find out what IDC analysts say about this business imperative for banks. Download this Analyst Connection today.